Privacy Policy

This Privacy Policy explains how CHULBULI JEWELS collects, uses, and protects your personal information through our website www.chulbulijewels.in. We operate exclusively in India and your data is stored and processed within India.

By using our platform, you agree to this Privacy Policy and our Terms of Use. If you do not agree, please do not use our services.

We collect information when you use our platform:

• Personal information: name, date of birth, email, phone number, address
• Identity/address proof documents
• Payment information: credit/debit card or other payment details (with your consent)
• Transaction history and order details
• Browsing behavior and preferences
• Information from third-party platforms you use to access our services

You can choose not to provide certain information by not using specific features on our platform.

We use your information to:

• Process and fulfill your orders with sellers and business partners
• Enhance and customize your shopping experience
• Send you updates about orders, products, and offers
• Resolve disputes and troubleshoot problems
• Prevent fraud, detect errors, and ensure security
• Provide customer support
• Enforce our terms and conditions
• Conduct marketing research and surveys

You can opt-out of marketing communications at any time. Note that denying certain permissions may affect your access to some features.

We may share your information with:

• Group Companies: our affiliates and corporate entities (you can opt-out of marketing from them)
• Service Providers: logistics partners, payment processors, prepaid payment issuers
• Business Partners: sellers and partners to fulfill orders and improve services
• Legal Requirements: government agencies, law enforcement when required by law (subpoenas, court orders)
• Safety & Protection: to protect rights, property, or personal safety of our users and the public

We never sell your personal information to third parties.

We use industry-standard security practices and procedures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are encrypted and processed through secure servers.

Important: While we implement strong security measures, data transmission over the internet cannot be 100% secure. By using our platform, you accept these inherent risks.

You are responsible for keeping your login credentials secure. Never share your password with anyone.

You have the right to:

• Access and update your personal information through your account
• Delete your account and data (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw your consent for data processing

Contact our Grievance Officer below for any data-related requests.

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. You can:

• Delete your account through your profile and settings
• Write to us using the contact information below for deletion requests

Note: We may delay or refuse account deletion if there are pending orders, claims, grievances, or legal requirements. Once deleted, you will lose access to your account permanently.

We may retain certain data for fraud prevention, legal compliance, and anonymized data for research purposes even after account deletion.

By using our platform and providing your information, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

When you provide information, you also consent to receive communications from us (including our affiliates and partners) through SMS, calls, instant messaging, and email for the purposes mentioned in this policy.

We may update this Privacy Policy from time to time. We will notify you of any significant changes. Please check this page periodically for updates.

For any questions or concerns about your privacy or data: